Frequently Asked Questions

Registration Related:

• How do I open an account with you?
  
  • Simply visit www.InvestOnline.in, go to new user registration and register yourself. It's a two step process. Wherein, after completion of second step you need to send us duly signed Application form, POA, by all applicants (incase more than one), Self-signed PAN Card Copy of all applicants (incase more than one), Self signed proof of address for all applicants (incase more than one) and cancelled cheque of the bank account as entered by you at the time of registration. In case your KYC (What is KYC?) is not completed, you need to send 'True Copy'; of above mentioned documents duly attested by either a notary public or your bank's manager. KYC form will be mailed to you after completing second step of registration. Please click here to view demo of the entire registration process. If you have already completed your KYC process, kindly attach a copy of the confirmation. In such case, you can ignore the KYC registration process. However, you will have to attach the proofs of documents as mentioned above for our records. Please note that for your ease, all the data that you will fill while registering will automatically get captured in the application form and POA. You have to simply print the same as per your convenience. These documents will also be mailed to you as attachments if you wish to print them later.

    Please note that this is only a one-time requirement. All future transactions will be done online without the need of any paperwork.

• How long will the online account take to get activated?
  
  • After all the required documents (Application form, PoA, PAN card, proof of address, cancelled cheque,KYC) are verified, the account will be activated within 7 working days.

• Already done KYC procedure, are the documents still required for registration?
  
  • If you have already completed your KYC process, kindly attach a copy of the confirmation. In such case, you can ignore the KYC registration process. However, you will have to attach the proofs of documents (Application form, Pan card and proof of address) for our records. Please note this is a one time requirement.

• What type of proof of documents required for individuals to open an online account?
  
  • Photocopy of self attested Pan Card
  • Original cancelled leaf of Personalized Cheque
  • Cheque (should be of the same bank as mentioned in the application form)
  • Copy of MAPIN card (if any)
  • Copy of UIN card (if any)
  
• What type of proof of address required?
  
  • Self Attested Photocopy of latest Telephone bill (not more than 2 months old)
  • Self Attested photocopy of latest Electricity bill
  • Self Attested photocopy of passport
  • Self Attested photocopy of Driving license
  • Self Attested photocopy of Bank Passbook
  • Self Attested photocopy of Bank Statement
  • Self Attested photocopy of Registered Lease/ Sale Agreement
  • Self Attested photocopy of Latest Demat Account Statement
  • Self Attested photocopy of Voters ID card
  • Self Attested photocopy of Ration Card
  
  
• Do you offer schemes from all the mutual funds in India?

  • We offer schemes of various Asset Management Companies (AMCs). Our in-house compliance and legal team ensures that we offer products of only those asset management companies who have high corporate governance. This is to ensure that YOU as an investor choose the best scheme suitable to you from the best fund house. Currently, we have tied up with the following AMCs for transactions in their schemes online.

    Bharti AXA Mutual Fund	IDFC Mutual Fund	Principal Mutual Fund
    Birla Sunlife Mutual Fund	ING Mutual Fund	Reliance Mutual Fund
    Canara Robeco Mutual Fund	JP Morgan Mutual Fund	Religare Mutual Fund
    Daiwa Asset Management	Kotak Mutual Fund	SBI Mutual Fund
    Franklin Templeton Mutual Fund	L & T Mutual Fund	Sundaram BNP Paribas Mutual Fund
    HDFC Mutual Fund	Mirae Asset Management	TATA Mutual Fund
    ICICI Prudential Mutual Fund	Morgan Stanley Mutual Fund	UTI Mutual Fund
    Fidelity Mutual Fund	DSP Blackrock Mutual Fund	DWS Mutual Fund

    
    
  • Upcoming Mutual Funds:
    
    

    Axis Mutual Fund

    HSBC Mutual Fund

    
    
    
• Which banks are you partnered with?

  We are the first in this business to have a tie-up with 48 banks. Practically, all banks having net-banking are a part of our bank network. Our customer can open their online account with us if they have an account with any of the following banks:

  Allahabad Bank	HDFC Bank Ltd	State Bank of Bikaner & Jaipur
  Andhra Bank	ICICI Bank Ltd	State Bank of Hyderabad
  AXIS Bank Ltd	IDBI Bank Ltd	State Bank of India
  Bank of Bahrain and Kuwait BSC	Indian Bank	State Bank of Indore
  Bank of Baroda	Indian Overseas Bank	State Bank of Mysore
  Bank of India	IndusInd Bank Ltd	State Bank of Patiala
  Bank of Maharashtra	ING Vysya Bank Limited	State Bank of Travancore
  Bank of Rajasthan Ltd	Jammu & Kashmir Bank Ltd	Syndicate Bank
  Canara Bank	Karnataka Bank Ltd	Tamilnad Mercantile Co-Op Bank Ltd
  Central Bank of India	Karur Vysya Bank Ltd	The Dhanalakshmi Bank Ltd
  Citibank N A	Kotak Mahindra Bank Ltd	The Lakshmi Vilas Bank Ltd
  City Union Bank Ltd	Oriental Bank Of Commerce	UCO Bank
  Corporation Bank	Punjab & Sind Bank	Union Bank of India
  Deutsche Bank	Punjab National Bank	United Bank of India
  Development Credit Bank Ltd	Shamrao Vithal Co-op Bank Ltd	Vijaya Bank
  Federal Bank Ltd	South Indian Bank Ltd	Yes Bank
  Standard Chartered Bank

 

Transaction Related:

• Is there a charge per transaction?
  
  
  • No. Abchlor Investment Advisors Pvt Ltd (InvestOnline.in) does not charge any transaction fee.
    
    
    
• How do I purchase from your web site?
  
  
  • Once you are registered member of InvestOnline.in, you can login into your account. Click on the link 'Purchase' in the transaction utilities. Select the desired fund .This will take you to all the schemes of the fund. The details of the scheme are indicated against each scheme. Then click on 'BUY'. You can also select the option for dividend reinvestment. Please click here to view DEMO
    
    
    
• How do I redeem my Mutual Fund scheme units?
  
  
  • Click on the link 'Redemption' in the transaction utilities. This will display all the scheme units held by you, with details against each scheme. Select the 'Sell' option to place your redemption request. You can either redeem a certain amount/units or all units held by you. Please click here to view DEMO
  
  
• How do I switch from a particular scheme?
  
  
  • Click on the link 'Redemption' in the transaction utilities. Go to 'Fund' option. This will display all the schemes held by you. Select the scheme .Click on the scheme you wish to 'Switch From'. Then select the scheme you want to switch to. You will get message as 'Scheme switch successfully 'An email will be sent showing your transaction details. The entry in your portfolio will be displayed within T+4 days. Since this does not involve any transfer of funds, your bank account will not be affected. Please click here to view DEMO
  
  
• How do I transfer the money for my mutual fund investments?
  
  
  • An investor can transfer money to fulfill their investments by using the net-banking facility of their respective bank. The bank that will be available must be the same that has been used while registering with us. You can opt for another bank by adding/replacing your existing bank details. The same can be done by filling out the 'Common Transaction Form', available in 'MY Profile' section after logging in.
  
  
• Will I get an online confirmation of my transactions?
  
  
  • As soon as you confirm your order an email will be sent to your email address confirming all details of your transaction.
  
  
• When and where will I be able to see my purchase details?
  
  
  • All successful transactions will be updated in the 'Current Holding link' within T+4 days (depending on the AMC's rules and regulations). You can view/track your investments in the 'Portfolio Utilities' section where we offer various tools to track and monitor your investments. Watch out for this

    Space as we are periodically adding a lot of new tools so that you can comfortably track your investments.

• Can I transact anytime during the day?
  
  
  • Yes, you can transact at any time of the day. However, in order to get the NAV of the current day you would have to transact before the cut-off time of the scheme. If you place any order after the said cut-off time, you would be eligible for NAV of the next day. The cut-off time for accepting orders in Non-liquid funds is 1500 hrs and in Liquid funds it is 1200 hrs. However taking into account internal transaction processing time, InvestOnline.in has kept the cut-off time as follows:

    Non-liquid funds - 14.00 hrs

    Liquid funds - 11.00 hrs.

• Can I purchase after the cut-off time?
  
  
  • Yes, you can purchase at any time of the day. In order to get the NAV of the same day, you can purchase up to the cut-off time of the scheme, after which you will get the next day's NAV. (If the next day is a holiday, then the NAV of the next working day).
  
  
• Is there a minimum transaction amount for each scheme?
  
  
  • As decided by the fund, there is a minimum transaction amount indicated against each scheme. You will get to see the minimum transaction amount in the 'Purchase' screen.
  
  
• Can I transact on a holiday?
  
  
  • Yes, You can place your request even on a holiday. However, the request would be processed on the next business day and respective NAV would be applicable as per the Mutual Fund's offer document.

General:

• What are the benefits of an online AC?
  
  • Secured login (Thawte)
  • No filling of multiple application forms. There is only a one time registration agreement to be signed and submitted.
  • Paperless method to invest in Mutual Funds. No Cheques, No Documents required for any transaction.
  • Direct Credit to bank account for redemption and Dividend proceeds.
  • Registration at No Cost. Absolutely FREE.
  • No Demat A/C required
  • You can view your online holdings with the latest valuations.
  • Portfolio summary
  • Automatically generated transaction statements
  • Sector wise/ Fund-wise Investment breakup
  • Market indices
  • Daily NAV and Stock Quotes
  • Latest Mutual Fund Performances
  • Analytically displayed Fact Sheets
  • SIP calculator
  • Portfolio Monitoring Tool
  • Capital Gains Reports
  
  

• What products can be traded online on InvestOnline.in?
  
  
  • Only Mutual Funds can be traded on the InvestOnline.in website and a separate account can be opened through Abchlor Investment Advisors Pvt Ltd to buy/sell shares. Sooner, we will be adding more products that you will be able to transact online.
  
  
• How often will I get recommendations and advice on available schemes?
  
  
  • A relationship manager keeps in touch with you on a regular basis. Though the investor is free to decide what scheme to invest in, for investors convenience we provide 'our favorite picks'. This helps the investor to choose the right scheme under their required objective. We send email to all our clients about new mutual funds, performance of existing funds besides regular markets updates and other important information. We also have regular updates about the forthcoming Fund offers on our website.
• What if I forget my user ID and password?
  
  
  • Registered users can contact Abchlor Investment Advisors Pvt Ltd by email to obtain lost User Id. Follow the instructions on the 'Forgot password' section on the Investonline.in website and a new password will be sent to the email address provided at the time of registration.
• Can I convert existing individual MF's into a joint A/C?
  
  
  • No. Mutual Fund Units are not transferrable.
• Is a family tree view of portfolios available online?
  
  
  • The group leader can view their family portfolios online, but transactions will only be possible for the group leaders individual A/C online.
• What is the cost of your mutual funds service?
  
  
  • Abchlor Investment Advisors P Ltd (InvestOnline.in) does not charge any fees to the investors. There are no registration charges, no account-opening fees, no transaction charges, and no charges for any value added services. Also, SEBI has announced that mutual fund investments will not be subject to entry-load starting August 1, 2009. So, now all mutual fund investments made through InvestOnline.in will incur zero entry loads.
• Can I invest and run an SIP plan online?
  
  
  • We at Abchlor Investment Advisors Pvt Ltd are in the process of starting iSIP (Online SIP). This facility is currently in the testing stage and will be live shortly. This service is extremely unique and no one is currently offering such services. iSIP will enable our registered clients to place SIP orders online without the hassle of any documents.
• So, how does InvestOnline.in make money?
  
  
  • Surely, one would agree that it is not possible for any company to sustain with the high manpower costs. In addition, technology driven companies have many more costs beyond manpower. We earn our revenue from a fee called as 'trail fee' which is paid by the Asset Management Companies to us for the volumes we do for them. This fee is paid on a monthly/quarterly for the average assets held by our clients with them. The fee also varies from the category of investments. It could be debt or equity. Generally, the fee does not cross .50% on an annual basis. Though, this amount does not seem to be too high, our high volumes help us make enough revenue to provide the services that we offer to our clients.
• What exit load will I have to pay as on date?
  
  
  • Exit Load varies for different schemes and is generally charged as a percentage of NAV. The Exit load normally varies between 0.25% to 2% of the redemption value and period of investment. Some mutual funds however do not charge any exit load. Such mutual funds are referred to as 'No Load Funds'. We provide all scheme related charges and all related information also known as Scheme Information Document (SID) & Scheme Additional Information (SAI) on our website
• How do I get the information regarding the forthcoming schemes of different mutual funds?
  
  
  • We have regular updates about the forthcoming Fund offers on our website. An investor can go to the new Fund offer link provided on home page. We also send email to all our clients about new mutual funds besides regular markets updates and other important information.
• What exit load will I have to pay as on date?
  
  
  • Exit Load varies for different schemes and is generally charged as a percentage of NAV. The Exit load normally varies between 0.25% to 2% of the redemption value and period of investment. Some mutual funds however do not charge any exit load. Such mutual funds are referred to as 'No Load Funds'. We provide all scheme related charges and all related information also known as Scheme Information Document (SID) & Scheme Additional Information (SAI) on our website
• Would you tell us what schemes to invest in?
  
  
  • Though the investor is free to decide what scheme to invest in, for investors benefits we provide 'our favorite picks'. This helps the investor to choose the right scheme.
• Can NRI (Non-Resident Indians) also register with InvestOnline.in ?
  
  
  • Yes, NRI investor can invest with us post completion of KYC requirements (What is KYC?). Investments can be made ONLY from their NRO Account. As per SEBI guidelines, all transactions done from NRE accounts must be supported by FIRC (Foreign Inward Remittance Certificate) which issued by the NRI's bank. This is a cumbersome process. We are working out a solution and in the process of finding a simpler option for the same so that NRIs are not hassled with this paperwork and can transact comfortably. However, we suggest that NRIs must register with us because sooner OR later we will address this concern. No sooner it is sorted; we will send a mail to the registered NRIs. In the meantime, NRIs are free to transact with us thru their NRO account which is completely hassle-free.

Non financial transaction related:

• Can I make a nomination for the mutual fund units purchased through www.InvestOnline.in?
  
  Yes. The website www.InvestOnline.in provides you a facility to make nomination(s) for your Mutual Fund units purchased online. You can make nominee in your InvestOnline.in account while registering itself.
  

• Can I nominate a minor as my nominee?
  
  Yes. You are permitted to nominate a minor. However, if you nominate a minor, do provide the name and address of the minor's guardian in the nomination request.
  

• How do I convert my existing portfolio units to InvestOnline.in's portfolio?
  
  You can transfer in your existing mutual fund units to your InvestOnline.in account by filling a 'Broker code conversion form' which is available on the site under the 'Transaction Utilities - MY Profile' section which can be accessed after login. However, mode of holding, address and all details should be same as your InvestOnline.in account else your request cannot be processed. Fill in the existing folio number allotted for that scheme. Thereafter, you need to take a printout of the duly filled form and send it to us. The units are converted to electronic form within 15 working days. Once the units are converted into electronic form, the same will be updated in the current Holdings link and you will be conveniently tracking and transacting from one central point.
  

• Is there any cost to me for transferring my investment to InvestOnline.in?
  
  Do I have to get a NOC from my previous advisor for the same? No, there is absolutely no cost involved. Lately, SEBI has announced that an investor is free to transfer his investments under any advisor on his/her request. Requirement of NOC has been abolished.